Cable & Wireless Panamá Defends Against DNS-Based Attacks to Become #1 in Customer Satisfaction
— Hugo Aquino, Vice President of Customer Support, Cable & Wireless Panamá
THE CHALLENGE
Counteracting Cyberattacks Targeting the Customer Network
Cable & Wireless Panamá had a legacy solution that combined F5 and BlueCat products in its wireline division. Over a period of a month, that division was receiving customer complaints because several attacks originating in Asia had taken down the customer-facing network for 20 minutes to an hour at a time, dropping customer experience below acceptable levels. When the attacks peaked on Mother’s Day, Infoblox partner Soluciones Seguras, which manages the service provider’s internal security, convinced Hugo Aquino, the company’s Vice President of Customer Support, Panama, that Infoblox was the answer.
THE SOLUTION
Enhanced Control and Security
Aquino quickly deployed an Infoblox Grid architecture, consisting of nine security-hardened appliances and running Infoblox DNS firewall and Advanced DNS Protection. DNS firewall detects and blocks outbound malware communications and Advanced DNS Protection allows networks to continue to function during denial-of-service attacks by dropping attack traffic while allowing legitimate traffic to flow.
Customer: Cable & Wireless Panamá
Industry: Telecom Service Providers
Location: Panama City, Panamá
Objectives: Resolve customer outages lasting from 20 minutes to 1 hour, Protect against denial-of-service attacks, Improve network performance and thus customer satisfaction
Results: Expanded protection against DDoS attacks, 50% improvement in customer service incidents, Greater insight into the number and type of DNS-based attacks
Products: NIOS DDI, Advanced DNS Protection